How do I make the final arrangements?
If your pet has been euthanised at your veterinary practice, your vet will discuss the options available with you. If your pet has passed away at home, you can contact us to make the arrangements yourself. We can collect your pet from your home or vet practice
What is a private cremation?
A private cremation means that your pet is the only pet being cremated in our pet cremator. Some owners prefer to know that their pet has been cremated exclusively.
What happens if my pet passes away in the evening or at a weekend?
We will do our best to be available to pick up your pet whenever you need us. Weekends are usually no problem and we will try to get to you in the evening if we can. If not, we will pick up your beloved pet the next day.
How do I know they are the ashes of my own pet and not someone else’s?
With our identification process and our meticulous mapping and record-keeping we guarantee you will receive the correct ashes and not those of someone else’s pet.
Is it all my pet's ashes that I get back?
The intense heat of the cremator means that there are only bones that remain after the cremation process is complete. These are processed in our cremulator and ground into ash, so yes, these ashes are all of the physical remains of your pet.
Do you embalm pets?
We do not embalm pets to preserve them before cremation as this introduces toxic chemicals to the process. We cremate as soon as we are able to but do occasionally need to hold pets in either our chiller or our freezer until they can be cremated.
Can I cremate anything else with my pet?
You are welcome to cremate your pet’s favourite soft toy if you wish but please be aware that we cannot cremate any plastic toys or other plastic items as they may produce toxic emissions.
Can you cremate pets that have been micro-chipped?
Yes, pets that are micro-chipped can be cremated without any issues. The micro-chips are small enough to be fully combustible during cremation.
What happens to my pet while waiting for cremation?
We always try to cremate your pet on the day we receive them, however sometimes this may not be possible. In this case we will keep your pet in either our chiller, or in our freezer, whichever is most appropriate.