How do I make the final arrangements?
If your pet has just passed away, or if you are having to plan ahead for that difficult time, please phone, text or email us. We will be able to give you all the information you need and guide you through the process.
What is an individual cremation?
An individual cremation means that your pet is the only pet being cremated in our pet cremator. Some owners prefer to know that their pet has been cremated exclusively.
What happens if my pet passes away in the evening or at a weekend?
Many owners prefer to keep their pet at home with them overnight and bring them in to us the next day. We will always do our best to be available when you need us. We can meet you at our site in Henderson, so you can bring your pet in to us, or we can collect from you, if you would prefer. Please note an after-hours call-out fee will apply.
How do I know they are the ashes of my own pet and not someone else’s?
With our identification process and our meticulous mapping and record-keeping we guarantee you will receive the correct ashes and not those of someone else’s pet.
Is it all my pet's ashes that I get back?
The intense heat of the cremator means that there are only bones that remain after the cremation process is complete. These are processed in our cremulator and ground into ash, so yes, these ashes are all of the physical remains of your pet.
Do you embalm pets?
We do not embalm pets to preserve them before cremation as this introduces toxic chemicals to the process. We cremate as soon as we are able to but do occasionally need to hold pets in either our chiller or our freezer until they can be cremated.
Can I cremate anything else with my pet?
You are welcome to cremate your pet’s favourite soft toy if you wish, and fresh cut flowers are fine, but please be aware that we cannot cremate any plastic toys or other plastic items as they may produce toxic emissions.
Can you cremate pets that have been micro-chipped?
Yes, pets that are micro-chipped can be cremated without any issues. The micro-chips are small enough to be fully combustible during cremation.
What happens to my pet while waiting for cremation?
We always try to cremate your pet on the day we receive them, however sometimes this may not be possible. If this is the case, we will lay your pet on a soft blanket in our large chiller to rest overnight, before we cremate them the following day.